Ways of Working95

Outcome Profile

The profile of an outcome defines the context, intent, and expectations for the team, division, or organisation.

Evan Leybourn

August 10, 2018

OverviewRelatedHighlight

Whether at the level of a team, division, or organisation, the continuous flow of activities is focused on changing outcomes (the benefits realised as a result of work) rather than outputs (the product of the work). An outcome is measured by its value to the organisation, whether direct and tangible or indirect and intangible. Outcomes are planned, slowly changing, and define the common direction of the organisation.

The profile of an outcome defines the context, intent, and expectations for the team, division, or organisation. While the characteristics of a profile will differ between organisations, at a minimum, it should contain the following:

  1. Summary — This is a short description of the outcome.
  2. Owner — Who (either an individual or team) is accountable for this outcome?
  3. Measurement — If the outcome is quantifiable, how do you measure it? How will you measure the effectiveness of the activities against the outcome target?
  4. Current baseline — What is the current state of the measure?
  5. Current target — What are you trying to achieve? Try to avoid percentages and remember that this is a current target. It will change over time. Depending on the context of the outcome, the current target may also have a timeframe or due date.
  6. Cadence — How frequently will you be measuring the outcome? Automatic measures (those which can be calculated without human intervention) should be done as regularly as reasonable. Those which require polls or surveys of users or team members should be scheduled to avoid overload.
  7. Lag/lead time — How soon after doing work will you see the effect on the outcome?
  8. Dependencies and order (ranking) — Where does this outcome sit in relation to your other outcomes?
  9. Budget — What is your maximum available investment/budget to achieve this outcome?

Downloadable Tools

Download Outcome Profile PPTX

Download an editable Outcome Profile template


Download Original SVG

Download a zipped SVG file of the Outcome Profile

All content on this page is licenced under a under a Creative Commons Attribution ShareAlike license. You are free to share the material in any medium or format and adapt / build upon the material for any purpose, even commercially.

Download

Share

Subscribe to “Emergence: the Journal of Business Agility”

Delivered to your mailbox four times a year, we bring together a curated selection of exclusive stories by great thinkers and practitioners from around the globe that you’ll only find in our publication.

These stories, research reports, and articles were selected to broaden your horizons and spark your creativity.

Subscribe now

BAI Individual Membership Benefits

  • Unrestricted access the business agility library

  • Download complete eBooks on the most pressing topics

  • Replay your favourite moments from any of the global Business Agility Conferences

  • Network with your peers from around the world

  • Member discount on your subscription to Emergence

Join now
1 / Infinity

3 months ago, 56 seconds read time

Organization Feedback Loop with Esther Derby

1 year ago, 15 minutes read time

From Ensemble to Orchestra

9 months ago, 32 seconds read time

Leaning Into Culture During Times of Crisis

1 year ago, 26 minutes read time

Structural Agility

You have NaN out of 5 free articles to read

Please subscribe and become a member to access the entire Business Agility Library without restriction.