Systems Thinking27

Debating Agile and Metrics

AgileAmped Podcast

Leslie Morse, Zach Bonaker, Jason Kerney,

January 25, 2020

OverviewRelatedHighlight

 

“There’s no silver bullet – no way that’s going to work for all the measurement scenarios that companies want.” So says Jason Kerney, an Agile technical coach, and one of our guests in this podcast. Our other guest is self-described “benevolent trouble-maker” Zach Bonaker – and the two shared an enticing setup for a debate that the pair later performed at Agile2019: using three typical scenarios to argue the (de)merits of different types of metrics.

Kerney and Bonaker give examples of long-lived, complex and sometimes difficult-to-measure success metrics – like customer loyalty and organizational effectiveness – and narrower-scoped improvement metrics that expire and should be replaced to suit the needs of the business – such as feature engagement and production lead time, respectively.

Bonaker also corrects a long-standing misuse of a well-known quote by W. Edward Deming, which goes, “It is wrong to assume that, if it can’t be measured, it can’t be managed.” Our two guests advise listeners to look at the system as a whole and avoid sub-optimization.

Accenture | SolutionsIQ’s Leslie Morse hosts at Agile2019 in Washington, D.C.

Download

Share

Subscribe to “Emergence: the Journal of Business Agility”

Delivered to your mailbox four times a year, we bring together a curated selection of exclusive stories by great thinkers and practitioners from around the globe that you’ll only find in our publication.

These stories, research reports, and articles were selected to broaden your horizons and spark your creativity.

Subscribe now

BAI Individual Membership Benefits

  • Unrestricted access the business agility library

  • Download complete eBooks on the most pressing topics

  • Replay your favourite moments from any of the global Business Agility Conferences

  • Network with your peers from around the world

  • Member discount on your subscription to Emergence

Join now
1 / Infinity

15 hours ago, 52 seconds read

Scaling Agile across business functions

16 hours ago, 2 minutes read

Setting Your Organisation Up For Success

2 years ago, 12 minutes read

Haier Elevation

You have NaN out of 5 free articles to read

Please subscribe and become a member to access the entire Business Agility Library without restriction.