Responsive Customer-Centricity6
2024 Business Agility Report
7th Edition | Towards Human-Centric Organizations
Evan Leybourn
November 4, 2024
The 2024 Business Agility Report: A Closer Look at Global Trends, Organizational Goals, and Business Benefits
The 2024 Business Agility Report reflects a shift toward customer-centric operations alongside the growing importance of creating supportive, transparent environments where employees can thrive. This is especially true for top-performing organizations, which consistently report higher business and financial outcomes, higher customer satisfaction, and productivity improvements.
This year’s report, our most comprehensive yet, reflects insights from 363 professionals and 300 organizations worldwide, providing an updated view of the trends defining business agility today.
We’re excited to share this year’s findings with you as we continue exploring the path to greater resilience and adaptability in our organizations.
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2024 Business Agility Report [EN] Contact us for clean & high-resolution versions of the Business Agility Report charts and images if needed for a presentation or other reason.
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