The organizations that succeed now and into the future will be those that attract, retain and inspire the best talent with the skillset suited to this new landscape. To start, leaders must understand what these workers are seeking and satisfy that. But to get and keep talent in this competitive environment, they must go beyond mere employee satisfaction and strive to reach the next level – employee engagement.
Employees who enjoy the work they do, and feel in sync with the purpose of their organization, leaders and peers, will be more loyal, productive, innovative and positive. A key step in developing an engagement plan is to create an Employee Value Proposition (EVP) – what the employer offers employees – that fits the desired workforce profile. Each organization’s EVP will necessarily be different, uniquely adapted to its specific market, industry, target employee profile, etc.
Attendees to this meetup, will go through the process of creating an example EVP for their organization. Creating EVPs is a process that should be as collaborative as possible, involving staff across all demographics. Organizations should also create multiple EVPs (or multiple variations) to cater for the fact that each person is motivated differently. The EVP created during the meetup will show how – with the expectation that attendees can then create something similar with their organizations.
Optionally, we recommend getting sufficient copies of the “Employee Engagement – a Strategic Differentiator in Today’s Competitive Business Landscape” report printed for the attendees. If you have a sponsor, full colour on good paper is best. However, this can also be done in a cost-effective way.
You should also send out copies of the reports to all registered attendees prior to the meetup.
People will be working in groups of 5-9. Ensure sufficient flips charts (or whiteboards or large-format adhesive sheets) as your have groups are available. Each group should also have 2-3 post-it note pads and sharpies.
Place as many flip charts around the room as you expect groups. Set up some chairs around the room for people to use if they get tired of standing, but expect that most people will be standing and working most of the time.
Start by introducing the concepts from the Report. I do not recommend slides, although you are welcome to use them if needed. Talk through the main points to convey what the importance of employee engagement – emphasising the fact that agile organisations have higher engagement scores than non-agile organisations.
Ask each group to select one of their constituent organisations to use as the example case. Get that person to briefly describe their company, the kind of people who work there, and the culture of the organisation. As they discuss, ask them to add post-it notes to the first sheet with key points about the workforce (e.g. full-time or contingent workers, collocated or remote, various nationalities represented, different generations and so on).
Then ask each group to draw an empathy map on the second sheet. An empathy map is a chart that helps you understand someone else. You fill it out in order to get a sense of how things look from where they’re sitting – what they experience; how they feel; what they think, say and do – in short, to empathize with them. How do you find out what to put down in the chart? Ask them all to brainstorm fill in 4 quadrants;
|What does s/he THINK & FEEL?
||What does s/he HEAR?
|What does s/he SEE?
||What does s/he SAY AND DO?
Next, ask the group to brainstorm the potential drivers for employee engagement. Please note that the report has example drivers that can be referred to. These are cultural behaviours and workplace practices that help to develop a sense of purpose and engagement. These may relate to;
Ask the group to identify what they think are the 10 most important drivers.
Next, ask the group to draw up a Kano chart on the next chart. Something similar to this.
Explain that drivers fall into four general types:
Ask the team to put each driver (on a post-it note) on the Kano model where they think it belongs (Performer, Basic, or Delighter).
If there is time (depending on how long the meetup is), you can then brainstorm the way forward. Get the team to design a programme to implement a few of the drivers – including at least one delighter.
At the end, ask each group to present their EVP to the audience.