Business Agility Institute
en

Customer Obsession13

Stop Talking to Customers and Start Listening to People

Customer2019 Business Agility Conference

Stop Talking to Customers and Start Listening to People by Archie Miller

Archie Miller

September 22, 2019

OverviewRelatedHighlight

Business Agility Conference 2019 Logo Horizontal The latest product process fad is talking to at least x-number of customers per week. Taken at face value, “talking to a customer” is pointless for two important reasons. First, you shouldn’t talk, you should listen. Second, “customer” is a business term that creates an “us versus them” mindset. How do we build a bridge of empathy?

Archie MillerArchie Miller

Discovery Coach @ CarMax

Download Materials

Share

Are You Ready to Uncover Your Agility?

The Business Agility Profile™ is a detailed, research-based snapshot of your organization’s Business Agility capabilities & behaviors.

Based on years of research and trusted insight, it delivers data-driven analysis highlighting what’s pushing your organization forward — and what’s pulling you back.

  • Understand where your organization is on its Business Agility journey today

  • See how your organization compares to a benchmark of 1300+ other companies

  • Know the most important next steps to further develop and grow

The component MostRecentArticles has not been created yet.
The component LibraryHighlightsSmall has not been created yet.

You have NaN out of 5 free articles to read

Please subscribe and become a member to access the entire Business Agility Library without restriction.