Transformation & Change100

SA Water’s Agile Journey

YOW! BAC Sydney 2018 - Frank Vassallo - SA Water’s agile journey #BAC

Frank Vassallo

September 26, 2018


SA Water is South Australia’s leading provider of water and sewerage services for over 1.6 million people. For more than 160 years SA Water has been working together with South Australians to ensure a reliable supply of safe, clean water and a dependable sewerage system. SA Water is a statutory corporation reporting to an independent Board, and is included in the portfolio of the South Australian Minister for Environment and Water.

With a vision to provide world class water services for a better life, SA Water is undertaking an organisation-wide journey that puts customers at the heart. Its program of transformational initiatives includes embracing digital technology and agile project management approaches to change the way it delivers water and sewerage services. Its digital transformation work was recognised in April this year when it was named Digital Utility of the Year at the Digital Utility Awards.

This presentation and discussion will focus on how SA Water has embraced agile methodology to deliver IT capital projects, including its world-leading smart water network in the Adelaide CBD. The journey from a traditional project management approach to adaptive, flexible and agile ways of working was initiated to shift SA Water to a bi-modal operating environment. This new way of working has involved innovative governance solutions and ensures SA Water’s project approach is aligned to its business strategy and focused on putting customers at the heart.

It will also cover the challenges and opportunities encountered; how an agile approach is being expanded into the business and IT operations; and the next steps in SA Water’s agile journey.

Frank Vassallo

Frank VassalloAgile Practice Lead @ SA Water

Highly qualified IT Delivery Leader with extensive experience in agile and traditional methods over 25 years in public and private sectors in Australia and the United Kingdom across a number of industries, including Utilities, Natural Resource Management, Land Administration, Taxation, Insurance, Agribusiness, Criminal Justice, Health, Retail and Education.

Roles in these organisations have included all aspects of the software and systems development life-cycle. Specialising in the management and delivery of enterprise wide IT programs and projects meeting strategic business objectives and customer requirements.

For the past few years I have worked for SA Water as the IT Delivery Program Manager for our Operational Technology Program, which is a series of technology investments aimed to improve the safety and efficiency of SA Water’s resources delivering customer services in the field.

In conjunction, I have been a key member of our agile transformation and change, which has been led through program and project delivery and recently started a new role as Agile Practice Lead, leading and establishing a practice to provide coaching to build our capability and culture in the agile ways of working across the organisation.



Subscribe to “Emergence: the Journal of Business Agility”

Delivered to your mailbox four times a year, we bring together a curated selection of exclusive stories by great thinkers and practitioners from around the globe that you’ll only find in our publications.

These stories, research reports, and articles were selected to broaden your horizons and spark your creativity.

BAI Individual Membership Benefits

  • Unrestricted access the business agility library

  • Download complete eBooks on the most pressing topics

  • Replay your favourite moments from any of the global Business Agility Conferences

  • Network with your peers from around the world

  • Member discount on your subscription to Emergence

1 / Infinity

October 6, 2022, 5 minutes read time

Connecting Coach to Business Need

September 12, 2022, 54 seconds read time

2022 State of Agile Coaching

July 10, 2020, 15 minutes read time

From Ensemble to Orchestra

December 5, 2020, 32 seconds read time

Leaning Into Culture During Times of Crisis

July 29, 2020, 26 minutes read time

Structural Agility

You have NaN out of 5 free articles to read

Please subscribe and become a member to access the entire Business Agility Library without restriction.