Transformation & Change86

Improving Customer Journeys with Laurence Jourdain

Evan Campbell, Laurence Jordain

February 3, 2019

OverviewRelatedHighlight

 

Self-defined Agile Magician Laurence Jourdain is an Enterprise Agility Culture Program Manager at Belgian-based BNP Paribas Fortis. Jourdain shares with us her experience with the bank's big-bang transformation in the highly regulated banking industry. Rather than using a single scaling framework, BNP Paribas Fortis drew from three frameworks - SAFe, the Spotify Model, and Large-Scale Scrum (LeSS) - letting the different organizations pull in the framework that worked best for them. Throughout the transformation, the focus has been on improving customer journeys.

Hosted by Evan Campbell in NYC at Business Agility 2018.

This episode of Agile Amped is part of a series in partnership with the Business Agility Institute.

Podcast library: www.agileamped.com

Download

Share

Subscribe to “Emergence: the Journal of Business Agility”

Delivered to your mailbox four times a year, we bring together a curated selection of exclusive stories by great thinkers and practitioners from around the globe that you’ll only find in our publication.

These stories, research reports, and articles were selected to broaden your horizons and spark your creativity.

Subscribe now

BAI Individual Membership Benefits

  • Unrestricted access the business agility library

  • Download complete eBooks on the most pressing topics

  • Replay your favourite moments from any of the global Business Agility Conferences

  • Network with your peers from around the world

  • Member discount on your subscription to Emergence

Join now
1 / Infinity

3 weeks ago, 1 minute read

Better than Yesterday

3 weeks ago, 27 seconds read

Agile in Sales SWAY

You have NaN out of 5 free articles to read

Please subscribe and become a member to access the entire Business Agility Library without restriction.