Ways of Working71

Build Bridges in a Changing World

Build bridges in a changing world

Alize Hofmeester,

August 5, 2019


Digitalization, 24/7 availability, respond fast on changing needs of our customer. With everything we do ask the question: WHY? Why should we do this. What value does it have? Ask yourself the question: How do I stay relevant for our customers and for our people in the organization.

A hierarchical organization with complex processes and a top-down approach is less able to respond fast on changing needs and questions of customers and employees. The question is: What do we need to change to stay relevant and what does really work?

Inspired by different companies that work with Agile methods, ING changed their Way of Working radically. The Digital World has no borders and our customers expect and deserve an approach and service which is equal all over the world. So we needed a movement from local to Global. We not only needed to change our way of working and organizing. Far more important: we needed to change our way of thinking.

During this session Alize will take you on a journey which transformed the world of ING. An amazing journey of exploring, failures and continuous improvements. How people build and cross bridges to connect. 

Alize Hofmeester

Alize HofmeesterGlobal People and Change Lead @ ING

In een continue veranderende omgeving is het van groot belang organisaties zodanig in te richten dat zij wendbaar zijn en makkelijk kunnen inspelen op veranderende behoeften van hun klanten. Vanuit mijn expertise en ervaring met een unieke transformatie van 'staf' afdelingen naar wendbare structuren met een Agile manier van werken heb ik een sterk geloof in de kracht van Agile based organisaties.

Het is mijn ambitie managers/leads en teams te inspireren en ontwikkelen naar een niveau van ‘high performing’ zodat zij het beste resultaat kunnen behalen voor zichzelf, het team en de organisatie. waarbij de focus ligt op relevant zijn voor de klant.

Mijn grootste talenten die ik hierbij inzet: Vertrouwen brengen in een team, verbinden, durven confronteren, denken in mogelijkheden, echt zijn.



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