Business agility is the capacity and willingness of an organization to adapt to, create, and leverage change for their customer’s benefit!

At the Business Agility Institute (BAI), we believe that the next generation of companies are here. They are agile, innovative and dynamic – perfectly designed to thrive in today’s unpredictable markets. Our mission is to advocate for, connect, and inspire these organizations to co-create an environment of knowledge & trust so that every company in the world can be part of the future of business.

This Library reflects the real-world challenges and stories of our members. It is intended to be a systemic, interactive, living document that provides companies with insights into business agility, as well as practical guides and solutions for their journey.

Until such time as there is a community-driven Business Agility manifesto, we have adopted the values and principles of the Agile Manifesto with one minor modification.

We are uncovering better ways of delivering value by doing it and helping others do it. Through this work we have come to value:

  1. Individuals and interactions over processes and tools
  2. [Value creation] over comprehensive documentation
  3. Customer collaboration over contract negotiation
  4. Responding to change over following a plan

That is, while there is value in the items on the right, we value the items on the left more.

Guidance by Domain of Business Agility

Explore each of the Domains of Business Agility. Learn what it means for your organizations, and discover relevant case studies, reference material, videos, frameworks and more.

Enterprise AgilityProcess AgilityStructural AgilityCraft ExcellenceOwnership & AccountabilityGrowth MindsetStrategic AgilityOne TeamPeople ManagementBoardPartnersWorkforceCustomer

The Domains of Business Agility. A simple model consisting of 12 interacting domains across four dimensions centered around the customer. The domains in each dimension are equally important, necessary, and interrelated to each other. You cannot realize full business success in an unpredictable market until you develop agility in each of these domains across all areas of your organization.

The purpose of this model is to show you what to strive for and how to get started. These are essential building blocks for agile organizations. If you’re transforming your organization, don’t forget to address all these domains.

Customer Domains
The heart of business agility is no less than the very reason we exist: our Customer.
Relationship DomainsIndividual Domains
However your business is structured, the Board of Directors is the highest expression of shareholder intent and ownership.A Growth Mindset is critical as organizations that experiment and learn faster than others are those that succeed.
The Workforce is responsible for delivering value to customersCraft Excellence is the techniques for delivering high-quality work, regardless of function or subject matter, in an agile way.
Partners are the vendors, distributors and other strategic partners who enable your business.To truly take responsibility, individuals and teams need Ownership & Accountability in their work.
Leadership DomainsOperation Domains
The role of People Managers as leaders who engage, empower, delegate, coach, and inspire.Structural Agility defines the relationships between individuals, teams & divisions to create an agile organization.
One Team is culture of collaboration underpinned by communication and transparency across individuals, teams, divisions, and organizations.Process Agility is the form of agility that encompasses an individual value stream – the combination of discrete activities that are undertaken by teams and projects.
Strategic Agility defines how an agile organization sets, communicates and operationalizes an adaptive market vision.Enterprise Agility sales ways of working across divisions, departments, the organization and ultimately between organizations.

 

Insights

An insight is additional (interesting or helpful) information that relates to multiple areas of Business Agility and can come in multiple forms and formats.

Can you contribute insights or case-studies?

Do you have a great story or insights to share with the Business Agility community? Contact us and we’ll talk you through the process or visit our members-only wiki to get started.

Looking for something specific or need help?

If you’re a member of the Business Agility Institute, contact our “Chief Everything Officer” Evan Leybourn to help you find it. If we don’t have it in the Library, we’ll try and source it for you. Our members have used this to help them write proposals, operating models, training courses, and conference presentations.

Contributors

This has been a joint effort by numerous Business agility practitioners and experts around the world. I’d like to take the time to thank;

  • AfriKA M. Ndoto
  • Ahmed Sidky
  • Andrew Boyd
  • Andrew Cahoon
  • Anjali Leon
  • Anthony Coppedge
  • Asshok Singh
  • Ben Hogan
  • Boryana Manolova
  • Brad Appleton
  • Bret Nelson
  • Brittany Baker
  • Сергей Рогачев (Sergey Rogachev)
  • Chris Chan
  • Chris Edwards
  • Cliff Hazell
  • Curtis Michelson
  • Dan Chesterman
  • David Horowitz
  • David Luke
  • Dawna Jones
  • Derek Winter
  • Drew Prescott
  • Eric Norman
  • Ewan O’Leary
  • Fabrício Laguna
  • Frederic Ducros
  • Gopal Katragadda
  • Hamish Taylor
  • Harry Nieboer
  • Helen Snitkovsky
  • Henrico Dolfing
  • Jas Chong
  • Jason Hall
  • Jeff Kosciejew
  • Jeremy Pullen
  • Johan Tuulse
  • Jorge Valdés
  • Jutta Eckstein
  • Kashif Heyat
  • Krishna Kumar
  • Lani Beer
  • Larry Cooper
  • Malcolm Anderson
  • Marc-Andre Langlais
  • Marcelo Espejo
  • Melanie Kendell
  • Mia Horrigan
  • Michael Derwin
  • Mitul Ghosh
  • Myles Hopkins
  • Nagesh Sharma
  • Nat Tanner
  • Nevine White
  • Nicholas Ho
  • Nick Argall
  • Nilesh Kulkarni
  • Peta Guy
  • Pete Morris
  • Peter Merel
  • Phillip Gadzinski
  • Pia-Maria Thorén
  • Renee Troughton
  • Rifki Rifki
  • Sandeep P R
  • Sandy Mamoli
  • Scott Ambler
  • Sebastian Voss
  • Shane Hastie
  • ShriKant Vashishtha
  • Sofia Woloschin
  • Stelio Verzera
  • Steve Pruneau
  • Steve Tendon
  • Steven Mak
  • Steven Voyles
  • Sunish Chabba
  • Tahlia Oliver
  • Thomas Walenta
  • Yuri Malishenko

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