What Makes a Great Facilitator

A requirement of a good deep-dive is facilitation of dialogue. In our experience, each group of 8-10 people needs to have 1 facilitator to guide the discussions. Facilitators are not mini-speakers or leaders, their role is to ensure everyone has a voice, not to be a voice. Deep dives are kept simple – this is not a training course – and are designed to encourage sharing and interaction as much as possible.

Here are high-level functions of the facilitator and the mindset they need to bring into the deep dive facilitation:

  • The facilitator should be articulate, confident and knowledgeable about the topics discussed by the speaker. This enables them to effectively guide the conversations around the table.
  • Plan a very short icebreaker/fun introduction for the table
  • Encourage the participants on each table to be collaborative in nature.
  • Ensure time is managed carefully, with plenty of time for discussion.
  • Facilitators should not dominate the discussions. Involve and encourage less confident participants. Recognize patterns in the discussions and lead the discussions to the desired outcome.
  • Contain overzealous members of the table and keep the discussion moving in a reasonable but purposeful way. In other words, do not allow any single participant to monopolize the roundtable
  • Stay on point/issue/target with the group as much as possible.
  • Stay active, attentive, standing, engaged.
  • Maintain a very positive, neutral, supportive, on-point attitude. Challenge thinking patterns.
  • Use flipchart or any other visible tool for tracking the high points and to help manoeuvre the participants through the discussions.
  • Appreciate people for their contributions to the discussion. This will encourage them to bring back more thoughts for the future sessions and bring introverts out of their shell.
  • Lead to end at the high point of the discussion. This will be the sticking point or the main take away of the session.
  • Develop thought-provoking, open-ended questions to get at and discuss the issues surrounding these topics (understand what the intent of the outcome is)
  • Facilitators should assist in creating an environment of safety, non-judgment, respect and lively inquiry that fosters deep learning and curiosity at the same time. No one wants to speak up in an environment where they are judged or undermined.

Keep up-to-date with the latest Business Agility news and information:

Your information will remain confidential and only used by Business Agility Institute and affilianted conferences. You may unsubscribe at any time.

STAY CONNECTED.